We don’t let a little rain stop us from having fun but we make sure everyone stays safe, if weather situations become unsuitable for climbing we will follow our weather policy and get everyone back up in the trees as soon as possible.
Weather Policy
It is possible that it could rain during your adventure. TreeUmph! Adventure Course is a RAIN or SHINE activity. TreeUmph! is SAFE and FUN in the rain.
By purchasing a ticket you agree to our policy that refunds or rain checks are NOT given for wet, hot or cold weather.
It is also possible that we will temporarily close the park due to severe weather conditions such as lightning in close proximity or high winds. If we evacuate guests out of the trees due to dangerous weather, you can expect:
To gather at Base Camp for a general announcement.
Most storms pass quickly in Florida. Our goal is to get you back on the courses as soon as it is safe to do so. We will continue to monitor the storm after all guests are safely down from the trees.
We ask you to wait for weather to pass and for Management to decide if guests will be able to return to the courses. Total wait time will not exceed 1.5 hours.
If after 30 mins, you choose not to wait and have not yet finished the last course of your ticket including the Triumph Zip Line, then you can receive a coupon for a half price ticket to return on another day.
If you choose to wait and Management decides it is safe to return to climbing before the 1.5 hours wait time, then you will be allowed to re-start where you left off on the courses. No rainchecks will be issued if guests are allowed to return to the courses.
You must wait on premises. If you leave the park for any reason then you lose your claim to a rain check.
Guests that have not started the courses or are still on the demonstration course are entitled to a rain check without waiting if they prefer.
All coupons and rain checks are subject to future availability.
After the 1.5 hours wait has expired and Management decides it is still not safe to return to the courses and you decided to wait out the storm:
If have not yet finished your timed climb for your ticket, then you will be given a rain check to come back on another day.